What payment methods do you accept?

We accept;

  • Credit Card
  • PayPal
  • Bank Deposit
  • DBS PayLah
  • PayNow
  • Apple Pay
  • Grab pay
  • Google Pay

We will require payment within 24 hours otherwise orders will be cancelled. 
During promotions, we will require payment within 12hours after receiving the order confirmation otherwise orders will be cancelled. 

Can I refund my items?

We only allow refunds for items that are out of stock or arrive damaged. You are required to mail or drop off at our office the defective item (not fresh cook/bake items) back to us within 7 working days of receipt and will process the refund upon receiving the return. 


Where is my refund?

We will process our refund ONLY via PayNow. Please provide the necessary details when our staff communicate with you during the transaction. 

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. You could also earn points with every amount you spent under our loyalty program. Which you can easily redeem with your next purchase. It’s quick and easy to create an account. Just visit https://www.fivetyeight.com/account/register and follow the instructions on-screen.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

We do not accept order cancellations. Unless there was an error from our end. 

When will my order arrive?

We take up to 3 working days to process all orders.

Couriers collect the parcels from us on every Tuesday and Friday. It will take about 2-7 working days depanding on shipping method you select during your checkout. 

When will my PRE-ORDER item arrive?

The time range is stated on every product description page. We will ship out orders as soon as the item arrives.

What countries do you ship to?

We ship to Singapore addresses only. 

For worldwide shipping, please write to us at sales@fivetyeight.com with your country and postal code for us to check on shipment rates. We will advise you accordingly. 

How much is shipping?

Shipping costs depend on the item you’ve ordered.

  • Free Standard Delivery for orders above $100 (5-7 working days)
  • Standard Delivery (3-5 working days) : $5-$8
  • Express Delivery (2-3 working days) : $10
  • Bullet Delivery (1-2 working days) if order received before 12pm : $15

For orders from Toothfairy Delights, the shipping cost is as below. 

  • Free Standard Delivery for orders above $100 (5-7 working days)
  • Islandwide delivery: $10
  • Bullet Delivery if order required apart from our scheduled time: $15

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. Where there isnt any tracking number given by our courier service, we will contact you personally to inform on the delivery progress. 


Can I return or exchange an item?

We do not accept any exchange or return of any product.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and whatsapp our customer service team via +65 8829 3579 with the details. We’ll respond within 48 hours. 


Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $25, $50 and $100.